Question 1

Where can I browse products?

Accepted Answer

Browse published products or explore the catalog by category. Open a product page to see its available details and options.

Question 2

How do I place an order?

Accepted Answer

Choose a product and any available options, add it to your cart, then review your cart and continue to checkout. Checkout checks current product availability and quantity before you submit your order.

Question 3

How does payment work?

Accepted Answer

Checkout recalculates prices on the server and sends you to Stripe-hosted checkout. You can pay in full, or choose the enabled 30% deposit option when your order total is over $50. If you choose a deposit, you can pay the remaining balance through your order details.

Question 4

How can I check my order status?

Accepted Answer

Enter the order ID from your confirmation email and the email address used at checkout on the order lookup page. The order detail shows a four-stage timeline: confirmed, processing, shipped, and delivered. Carrier and tracking-number details appear there when available. Signed-in buyers can also view their orders in My orders. For delivery or other policy-specific questions, contact support.

Question 5

When can I review a product?

Accepted Answer

A signed-in buyer can review products from an order that belongs to their account after it is fulfilled. You can submit one review for each purchased product or variant line.

Buyer questions, answered.

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